Attach the get_log file to the service request ticket for review.
Improvement: upgraded the terminal engine to the latest PuTTY release.
#Sh putty download portable
Click Open a new service request - sign in. Download previous stable version: MobaXterm Portable v22.0 MobaXterm Installer.
Log in to the support portal to make a service request - IBM Security QRadar SIEM.
Copy the tar.bz2 file to a system that has access to an external network to upload your log file.
If you did not create the desktop shortcut or cannot find it, then select the Windows Start button located on the bottom left of your desktop. For a list of commands that can be run, type: Double click the PuTTY icon to start the PuTTY SSH client. Notes: The script informs you that the log was created and provides the name and the location, which is always the /store/LOGS/ directory.įor administrators having application or extension issues, use the -a option to collect application logs with your Console log information.
Using SSH, log in to the Console appliance (or All-in-One) as the root user.
Steps for generating and collecting get_logs: is now smooth sailing you now do cd directorysetwithsteamcmd and then nano startrust.sh and paste this. If you are having issues with a managed host, his utility should be used as a backup when the QRadar user interface is not available. Now download PuTTYgen then generate the key. a SSH client (Secure Shell program) like PuTTY for Windows. The get_logs.sh utility is available on every version of QRadar and is provided on every QRadar appliance. and a private key at your webhost, and you will have downloaded a copy of the. To collect logs from the command line, root access is required.